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    Ordering Questions

    • What payment options are available?

    We accept all major credit cards (Visa, MasterCard, Discover, American Express), and paypal.

    • How do I change or cancel an order?

    To change or cancel an order, you can email sales@igoville.com or call (617) 910-0094

    Product Questions

    • Can my wood glasses get wet?

    Yes, your glasses can get wet. But, each pair of IGo eyewear are coated with a waterproof seal to help protect the glasses.

    • How durable are the glasses?

    Wood is a great medium to work with as it is naturally very strong and can be made light weight.

    • How should I clean my glasses?

    We recommend using clean water and the IGo’s micro-fiber cleaning pouch provided to you with your purchase. Clean the lens dry with the micro-fiber cloth to remove any blemishes. Lens specific cleaners also work.

    • What type of lenses do you use?

    All of our glasses in the Wood, and Plastic & Bamboo collections come standard with CR-39 plastic lenses. The CR-39 lenses are half the weight of glass lenses, have better ultraviolet (UV) light protection, are less prone to shattering, and can be tinted more easily. Moreover, an added scratch-resistant coating makes them nearly as resistant to scratches as glass lenses. All of the lenses in the Collection come with a standard polycarbonate lens which are 100% UVB /UVA protection

    • What is a polarized lens?

    A polarized lens helps reduce the glare which is caused by the reflection of the sun on water or a solid surface. It provides higher visibility and clearer view in the sunlight. IGo shades are great for the active lifestyle: mountain climbing, surfing, kayaking, boating, driving, and most outdoor activities.

    • What kind of UV protection do your sunglasses offer?

    All of our sunglasses offer a UV 400 (100% UVA / UVB)

    • How do I have my prescription put into my glasses?

    We offer two wooden frame styles in the RX collection that are prescription ready. The best way to have your personal prescription filled into a pair of prescription ready IGo frames is by uploading a pdf of your eye prescription on the product selection page, email prescription to sales@igoville.com. For the prescription wood frames, we have included two small incisions on the rim of the glasses along with a screw. Your optometrist will need to loosen the screw in order to stretch the frame enough to replace the current lens with a prescription lens.

    • Is the wood you use sustainable?

    Yes, we only use wood from sustainable or managed sources such as commercial forest that is highly regulated and solely for production.

    • How do I read IGo’s frame measurements?

    Our frame measurements correspond to the width of the lens, the width of the nose, and the length of the temple (arm) in mm. For Example 63-55- 20-145- 140

    Shipping/Billing Questions

    • Do you ship anywhere?

    Yes, we ship worldwide.

    • What are your shipping fees?

    Shipping within the United States of America is free and shipping to other countries vary depending on your location.

    • When will my order be shipped? When will it arrive?

    All other are processed and shipped within 48 business hours. All domestic orders (within United States) ships priority via USPS and arrives at your addresses in two days (except for weekends) after it shipped. If your order was placed on Friday, it may not be shipped until Monday. You will receive an e-mail confirmation once your order has shipped. International orders may take up to 4 weeks.

    • What's the status of my order? How do I track my order?

    Domestic orders can be tracked using the tracking number contained in the “order shipped” confirmation email. International orders can’t usually be tracked except orders going to Canada.

    • Do you ship to PO boxes or APO/FPO addresses?

    Yes, we can ship to PO boxes and to APO/FPO addresses.

    • How do I know if my order has been shipped?

    You will receive an email confirmation that your order as shipped.

    Warranty/Exchanges/Returns Questions

    • What's your return policy?

    Returns are accepted within 30 days from purchase date free of charge if the product is still in factory condition. We assure that our product be free of any manufacturing defects. Defected items will only be accepted for a full refund or exchange if it was received with defects. We will issue a refund in the form and amount tendered for the original transaction (minus original shipping costs). All returns or exchanges must be unworn, unused and in their original condition with receipt. Merchandise received after 30 days from purchase date will only be accepted at our discretion and will be subject to an additional charge deducted from the amount to be refunded. Product returned not in its original condition will be subject to a re-stocking fee of up to 30% of the total amount of the original purchase price. To make a return please contact us at sale@igoville.com Product should be sent to: 

    IGo Shades LLC
    Attn: Returns
    PO Box 366068
    Boston, MA 02136

    • What is covered under warranty?

    IGo warrants products against any manufacturing defects in materials and workmanship for a period of 6 months from the date of purchase. IGo reserves the right to determine manufacturing defects. If a product is deemed defective, we will repair or replace the item at no cost to the customer. However, certain circumstances may not be considered as defective, including but not limited to: scratched lens, chewed up parts, mistakenly sitting on them, dropped them, or broken by other party, etc.

    • Do i have any options if my product isn't covered under warranty?

    Please email sales@igoville.com for more information on this.

    • How do I make a warranty claim?

    All warranty claims must by emailing sales@igoville.com. To verify whether or not you qualify for a Warranty Claim please contact sales@igoville.com and provide a photo of your damaged product and any other necessary information (i.e. receipt/proof of purchase).

    • How should I ship my return, exchange, warranty?

    Be sure to pack and seal your box securely, in the original package if possible. Be sure to send back your return or exchange with the microfiber pouch and wooden case. To be properly processed, your return/exchange must a print out of the return approval email. Kindly send your return or exchange with a shipping company that allows you to track the package. IGo is not responsible for any packages sent to us that may be lost in transit.

    • When will my credit card be refunded?

    Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card, your financial institution’s policies may result in a non-sufficient funds charge if you are executing a return/exchange (not sure what is meant by this).

    • How long will it take for my warranted item to get back to me?

    It may take up to seven days to process your claim. Once processed, replacement items may take up to 4-5 days to reach you depending on your location.

    Other Questions

    • Is my personal information and credit card information safe on your website?

    Yes it is. We have taken several measures to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. To help us in this process we have partnered with Authorize.net to help us better serve you.

    • How can I stay up to date with new products, discounts and promotions?

    It’s easy! Sign up for our monthly newsletter: at the bottom of the website 

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    • Are the products on the website the same as in the stores?

    Although most dealers/stores have a good selection of our products. They usually don’t have all selections offered on our website.

    • Why can't I select the color/size combination I want on the product pages?

    You are unable to select your choice of color/size because it is out of stock. To get updates on new stocks you can subscribe to our new letter.

    • Can I find your product at a physical store?

    Yes, you can find links at the bottom of this page